- Alexandra Whitwam - Youth and Community Engagement Manager, Telstra Foundation
In a country where nearly all young people (94%) have access to home broadband, it’s easy to assume digital inclusion is a given. But beneath the surface, the reality is more complex. Our Australian Youth Digital Index (AYDI) showed us that while 80% of young Australians rely on home Wi-Fi as their primary internet connection, nearly one million (16%) use mobile data—a more expensive option.
The AYDI Connectivity Score – which measures how well young people can access and use the internet – sits at 66 out of 100. But this average masks deeper inequalities. Young people with physical health conditions or disabilities score significantly lower (61), and those from low-income households also face greater barriers.
Cost pressures are real: 13% of respondents have had to change or cancel their internet plans due to financial strain. Connection quality is another hurdle – 7% report poor internet, 27% are limited by mobile data caps, and 34% say slow or no internet prevents them from doing certain online activities.
Gender and age also influence connectivity. Girls score higher (70) than boys (62), possibly due to differences in device usage, such as gaming. Meanwhile, 4% of young people rely on connections provided by schools, workplaces, or public spaces like libraries.
Smartphones dominate as the device of choice, with 94% using them daily and over half (52%) online almost constantly. However, one in ten lack a quiet space at home to go online, and 37% believe their school could do more to support internet access.
The Power of Online Community
Beyond the numbers, stories like Sarah’s highlight the transformative power of online communities. A 24-year-old LGBTQIA+ woman from Melbourne, Sarah found connection, identity, and empowerment through digital spaces. From exploring her sexuality to engaging with women’s football fandom, the internet was her gateway to understanding herself and finding community.
As Sarah puts it: “To have online access is just so, so crucial because it’s representation, it’s community, it’s understanding your culture and your history, when you don’t have anyone maybe in your life to communicate it to you.”
Looking Ahead
We believe that equitable access to the internet is essential for every young person’s growth, opportunity, and wellbeing. The AYDI insights reinforce our commitment to ensuring meaningful connectivity for all children and young people. Tackling digital exclusion and supporting safe, inclusive online spaces is not just about access – it’s about ensuring that access leads to opportunity, empowerment, and wellbeing.
